Terms and Conditions

1. TERMS AND CONDITIONS FOR OFFICE / COMMERCIAL CARPET CLEANING:

1.A. It is yours responsibility to ensure the services detailed and the areas covered are those required by you.

1.B. We ask you to clear all tables and chairs beforehand, where possible, in order to facilitate cleaning and to prevent damage done to other items on the premises. All fragile and breakable items placed on the floor must be secured or removed.

1.C. How long are quotations valid for?
Quotations are valid for a minimum period of six months and a maximum of 12 months. This is dependant on the condition of the items quoted for remaining the same. Please check your written quotation document for the exact specified validation period.

1.D. London Clean Ltd reserve the right to amend the initial quotation, should your original requirements change.

1.E. You must provide access to power and water free of charge and all our employees are instructed not to use office telephone lines without prior consent. All our employees will be warned not to read or divulge any data left out on the clients’ premises and to respect their privacy.

1.F. For Office/Commercial Carpet cleaning we charge per square meter or an interval cleaning rate EG: quarterly or six monthly. Please note we may require a deposit on large commercial jobs prior to work commencing.

1.G. We supply all the cleaning materials and high powered professional equipment required for the carpet cleaning.

1.H. We will follow the clients security procedures, e.g. checking all windows and doors and activating the security alarm on the building before leaving the premises.

1.I. In the event of the cleaning being prevented by the customer and / or its employee’s or agents including by a trade dispute, it shall be considered as performed and the charge for the said cleaning shall be payable as compensation for time lost and wages paid. This shall include any period where the customer has extended the closure of its premises excess of any statutory holidays (eg. over the Christmas period).

1.J. Please note we can work on statutory holidays, local holidays, Weekends: Saturdays & Sunday, these however will incur a more expensive rate.

If you require any further information, please contact London Clean Ltd on: 020 3761 5877

2. TERMS AND CONDITIONS FOR DOMESTIC CARPET AND UPHOLSTERY CLEANING:
2.A. If any estimate is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of similar size.

2.B. London Clean Ltd charge per clean rather then per hour so that we can work at our own speed and still get paid for the professional clean we provide.

2.C. We ask you to provide us with accurate details, about the carpeted area, e.g. size of rooms, overall condition of the carpets and upholstery, age, original approx cost, any particular staining ,as well as to specify the type of cleaning you would prefer ie: dry or steam cleaning if you have a preference when contacting London Clean Ltd.

2.D. London Clean Ltd reserve the right to amend the initial quotation, should your original requirements change.

2.E. We supply all cleaning materials and high powered professional equipment required for the carpet cleaning.

2.F. When it is needed we can move furniture provided it is not too heavy for a single person to move it.

2.G. When it is needed we can move pieces of upholstery, e.g. cushions, to do upholstery cleaning. However it is the responsibility of clients to allow time for drying out before arranging them back to where they belong.

2.H. All staining will be individually treated but depending on circumstances and cause London Clean Ltd cannot guarantee that all the staining will be removed.

2.I. All carpet/upholstery cleaning orders are subject to £49.00 minimum call out charge.

2.J. You must allow the operator access to free power and water. All fragile and breakable items placed on the floor must be secured or removed from the rooms.

2.K. When cleaning rugs and carpets, It is the responsibility of clients then to allow time enough for drying out after the cleaning has been done.

2.L. Please note we will not be held liable for work not completed, or not completed to a good standard, if other people are present in the property when our carpet cleaners are carrying out the job.

If you require any further information, please contact London Clean Ltd on: 020 3761 5877

3. PAYMENT TERMS:
3.A. London Clean Ltd accept the following payment methods:
Direct Bank Transfer or Standing Order. Our Bank Details can be provided upon request.
Cheque or cash (if you do not have a cheque book) paid to the (carpet) cleaner/s on completion of the service. We prefer cheques to keep payment records accurate, made payable to London Clean Ltd.

3.B. If payment is not made after 30 days of invoice London Clean Ltd will collect any outstanding money owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur(at a rate of 8% above bank base rate per annum, due to the result of non payment of your outstanding bill. Also an administration charge of £50.00 to London Clean Ltd.

4. PRICING:
4.A. The prices payable for our carpet and upholstery cleaning services that you book are set out in our website as a guide only and can change once a carpet cleaner of London Clean Ltd has seen the property and given an accurate quote. All prices are inclusive of tax at the current rates.
(Quotations are valid as per stated in writing and are subject to final inspection before starting any work and standard terms and conditions.)

5 HOW LONG IS OUR WORK GUARANTEED?
5.A. London Clean Ltd guarantee that all work will be carried out using the highest powered and latest equipment and the best environmentally safe chemicals available.

If you require any further information, please contact London Clean Ltd on: 020 3761 5877

6. CANCELLATIONS:
6.A. You may cancel a carpet-cleaning visit by giving London Clean Ltd at least 48 hours advanced notice .If an emergency situation occurs and leads to cancellation a future time to complete the work must be rearranged and booked in to our schedule.

6.B. If keys are provided they must open the lock at the property/premises without any special efforts or skills.

6.C. You agree to pay 20% of the quote as a cancellation fee in the event of a lock-out cased by our /carpet/ cleaners being turned away; no one home to let them in; no power or water available at your premises; or problem with your door entry keys to gain access to the property or premises.

If you require any further information, please contact London Clean Ltd on: 020 3761 5877

7. CUSTOMER SATISFACTION  (CARPET AND UPHOLSTERY CLEANING ONLY)

7.A. If you are not completely satisfied with a carpet or upholstery-cleaning job, call us within 48 hours after our service has been delivered and  London Clean Ltd technicians will return and examine the problematic area.  London Clean LTD does not provide multiple re-clean sessions, we only offer a single free re-clean visit..

7.B. You must be present at all times during the recovery-clean. London Clean Ltd reserve the right not to return a cleaner more than once.

8. CLAIMS AND COMPLAINTS:

8.A. London Clean Ltd require your presence or that of your representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections should be made on the same day.

8.B. In case of a complaint, we ask you to notify London Clean Ltd within 24 hours of completion of the upholstery/carpet/ cleaning work. London Clean Ltd will not consider any complaints that are notified after a period of 24 hours. If you are dissatisfied with the work, the operator must be allowed to return and re-do the job at no extra charge.

8.C. In case of damage we will repair the item at its cost. If the item cannot be repaired we will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from our source upon payment of cleaning services rendered.

8.D. If you have scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. We will not accept a complaint based on an Inventory check report, filed more than 24 hours after the cleaning session.